Shipping & Returns
(Last updated September 30, 2020)
We currently ship worldwide. Shipping rates vary based on the destination and product type(s) ordered.
Rush Orders are accepted however, additional costs apply. Shipping on Rush Orders are shipped within 48 hours based on availability.
Customs & Import Taxes – All customers are liable for any import or customs taxes at their end.
Please make sure you are 100% committed to your purchase as we cannot accept returns, exchanges or cancellations on personalized items, unless we made the error. If we made a mistake with your order, please contact us immediately and we will promptly find a solution to fix our mistake or rectify the matter.
By purchasing you agree to the above policies.
If we made an error or delivered a defective item, please complete the following steps:
- Send an email to firstname.lastname@example.org with the subject “Return Request (Order#)” within 7 days of receiving your order.
- List the item(s) to be returned and the quantities
- Attach a photo of each defective item. Photos must be clear and show the full item and a zoomed in photo of the defects.
- Note the reason for your return (ie. incorrect item received/defective item)
- A return approval number along with the return label will be sent to your email
- A replacement item will be made and delivered to you on a priority bases at no additinal cost to you.
- Any refund due will be credited back to the original payment method after 3 to 5 business days of receiving the item.